Frequently Asked Questions

How do I order from Special Operations Group?
We take all major Credit Cards.  They are processed via Paypal.com   You can also send a check or money order to:

Special Operations Group
P.O. Box 7131
Cotati, CA. 94931-7131

Internet
Order 24 hours a day from our e-store at www.norbay.com.    You must be 18 years of age or older to order online.
Fax
Fax you credit card order to us at (866) MAC V SOG.  Fax orders are entered the day they are received.  Confirmation are not sent for your fax orders
Mail

Special Operations Group
P.O. Box 7131
Cotati, CA. 94931-7131

Provide all information requested on the order form (Order Form)  Please include a home phone number in case we have questions about your order. 

What if a items is damaged when I receive it?
We take all returns on damaged good.  Just send it back for a replacement.

 What if I change my mind and don't want the item I bought?
Just send it back.   You will be refunded any monies you send, minus the shipping charge. 

What is the Postage and Handling?

Standard
Most items are shipped within one week from receipt.  Some items may be out of temporally out of stock and will need to be ordered.  We'll inform you if an item is temporally out of stock.  In most cases we ship to P.O. Boxes, APOs/FPOs, U.S. Territories, Alaska, Hawaii, and Canada by First Class Mail.  For shipping rates (Shipping Rates)

What is the return Policy?
30 Day Returns and Exchanges

Damaged or otherwise faulty items will be immediately replaced.  If you received the wrong item, please send it back for replacement.

 

Customer Service
If you have any questions about an order call  (866) MAC V SOG.
We welcome your comments and questions. 
Special Operations Group - SOG

Military and Law Enforcement Collectibles
Specializing in Special Operations Units.

 
"This site is dedicated to the worlds military elite."

 

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